When returning an item, you bear the risk for the product, so it's essential that the item is returned in an undamaged and unopened original packaging, including all accessories and manuals. Please use the original packaging your order arrived in as outer packaging for the return. Pack your return securely and send your package with tracking.

Clearly label the return with Niut AB, include a note with your name and email address, and send the package to:

Niut AB

Riddargatan 30

114 57 Stockholm

Once your return is received, it needs to be approved by Niut AB. In the case of an invalid return, we will get back to you via email.

Refunds for received and approved returns will be processed within 30 days.

Exceptions to the Right of Withdrawal

In accordance with applicable consumer rights and our commitment to maintaining high standards of hygiene and customer protection, the right of withdrawal does not apply to certain types of products.

These exceptions include:

Sex toys: Due to the intimate nature of these products and for hygiene reasons, we cannot offer a right of withdrawal for sex toys once the packaging is opened or the seal is broken.

Hygiene items: This includes, but is not limited to, massage oils and cleaning sprays. The right of withdrawal does not apply when the packaging of the products is opened or the seal is broken.

CLAIMS

According to Swedish law, as a consumer, you have the right to claim a product for up to 3 years after purchase, within a reasonable time from discovering a fault. The right of claim applies to faults attributable to the production of the item and does not cover normal wear and tear or aging of the product.

Need to make a claim? Email us at info@niutclub.com, and we'll assist you!