We strive to deliver your order as quickly as possible after you've placed it!
Your order will be shipped from our warehouse the same day or the day after you place your order. Typically, the delivery time is therefore 1-3 business days to Sweden and 2-5 business days outside of Sweden.
We collaborate with several different shipping companies, and your delivery options will be displayed at checkout once you have provided your address and postal code.
Once your order has been dispatched from our warehouse, you will receive a notification via email. Shortly thereafter, your chosen shipping company will contact you with more information and tracking options.
Track via Postnord: https://www.postnord.se/vara-verktyg/spara-brev-paket-och-pall
Track via Budbee: Through their app or https://www.aftership.com/sv/carriers/budbee-webhook
If there seem to be any issues with your delivery, please contact the shipping company your order was sent with, and they will assist you with the information you need.
Contact Postnord: Tel 08-120 245 40
Contact Budbee: Through the link you received via SMS or via the Budbee app."
If your order totals remains 599 SEK or more, shipping is free! Otherwise, you'll pay 29 SEK regardless of the number of items.
At the moment, we deliver to Sweden, Finland, Holland and Germany.
If you doesn't pick up your package within the specified time, it will automatically be returned to us. After we have processed your return, you will be refunded the purchase amount. We charge an administrative fee of 199 SEK, which will be deducted from your return amount to cover some of the costs for return shipping and handling
Your package will typically stay at the pick-up point for 14 days, but you will receive specific information about your delivery in your shipping notification from the shipping company.
If it states that your order has been delivered despite you not receiving it, you need to contact the shipping company your order was sent with. You can reach Postnord through their website and Budbee most easily through their app.
Have you received a damaged or defective item? Contact us at info@niutclub.com, and we'll assist you within 48 hours
We aim to get your delivery to you as quickly as possible after you've placed your order!
Your order is dispatched from our warehouse the same day or the day after you've placed your order. Typically, the delivery time is therefore 1-3 business days to Sweden, and 2-5 business days outside Sweden.
Please check your spam/junk folder, as it might accidentally end up there sometimes. Can't find it there? Send us an email at info@niutclub.com, and we'll assist you right away
If you're unsure whether your order has been successfully placed or not, we recommend first checking if you've received an order confirmation (also check your spam/junk folder as it might end up there accidentally). If you haven't received an order confirmation and still unsure if your order has gone through or not, feel free to contact us at info@niutclub.com, and we'll help you to find out!
Please contact our customer service at info@niutclub.com if you wish to modify your order.
For security reasons, we're unable to add items to an existing order at Niut. If the processing of your order hasn't started yet, we can assist you in canceling your current order so you can place a new one with the products you wish to purchase.
Here you can read all about cookies and how we manage them! (LÄGG TILL LÄNK)
If you want to understand how we use your personal data and cookies, you should carefully read our privacy policy, as you accept this policy when using our platform. We reserve the right to change this policy, and in such cases, all changes will be published before they take effect. Therefore, you should regularly check our policy to stay updated on changes or new information.
NIUT values your personal privacy and always strives to protect your personal data to the best of our ability and in accordance with the regulations for handling personal data. This policy describes the information NIUT collects and for what purpose, as well as how we manage it. By accepting our terms and conditions, in connection with a purchase on our website, you also consent to this privacy policy and the handling of your personal data as described below.
What personal data do we collect, and from where?
When you interact with us (e.g., during purchases, filling out forms, or visiting the website), we collect personal data about you. The data we collect include name, personal identification number, address, email address, phone number, purchase, order, and usage history, IP address, as well as information you provide to our customer service. Your address is collected from the population register or alternatively, you fill it in yourself on our website.
We process your personal data for the following purposes and based on the following legal grounds:
Purchase:
We process personal data for order management and to send messages about delivery status. The processing is necessary for us to fulfill our contract with you.
Customer service issues:
We process personal data to handle customer service issues such as questions, complaints, and warranty matters. The processing is done to assist you with your customer service issues, which is our legitimate interest, and to fulfill legal obligations in cases of complaints and warranty matters.
Marketing:
We process personal data to send offers and marketing via email, mail, and SMS. We also recommend products on the website and send personalized offers and reminders about products left in your shopping cart. This processing may include profiling. You can always opt out of direct marketing by following the unsubscribe instructions in each marketing communication. You can also email info@niutclub.com, and our customer service will assist you.
Contests:
We process personal data to enable participation in contests that we organize. The processing is done for our legitimate interest in administering contests in which individuals participate.
Improvement and development:
We process personal data to improve and develop our service, products, and technical systems. The processing is done for our legitimate interest in updating, improving, and developing service, products, and technical systems.
Compliance with legal obligations:
We process personal data to comply with applicable laws, such as accounting, tax, or product safety laws. The processing is done to fulfill legal obligations.
Prevention of abuse and crime:
We process personal data to prevent abuse of our services and to prevent crimes, such as fraud. The processing is done for our legitimate interest in preventing and preventing abuse and unauthorized use of our services."
Recipients of Personal Data:
We may share personal data with others, but only when permitted by law. Those with whom personal data is shared may include authorities, logistics companies, marketing agencies, or other providers. We have entered into data processing agreements with suppliers who handle personal data on our behalf.
Transfer of Personal Data to Countries Outside the EU/EEA:
In some cases, we may transfer personal data to legal entities in countries outside the EU/EEA. In such cases, the transfer is made either to countries for which the EU Commission has decided that there is an adequate level of protection, using standard contractual clauses approved by the EU Commission, or other appropriate safeguards. Transfer to the USA may also occur in accordance with the provisions of the Privacy Shield.
Retention Period for Personal Data:
We retain personal data for as long as necessary for the purposes for which they were collected or as required by laws or other regulations. Purchase and order history is retained for as long as we are obligated to do so to comply with legal requirements. Customer service data related to purchases and complaints is retained for as long as we are obligated to do so to comply with legal requirements. Communication with our service desk that we are not required to retain to comply with legal requirements is deleted after six months. Data for marketing purposes is retained until you request to no longer receive marketing materials or until you have been inactive for three years. Data for prevention of abuse and crime is retained for as long as necessary to prevent or report crimes (e.g., fraud).
Your Rights:
We respond to your request regarding any of your rights as soon as possible, but no later than within one month. When permitted by applicable law, we may charge an administrative fee to fulfill a request as outlined below.
Access:
You have the right to receive information about how we process your personal data and a copy of the personal data.
Correction:
You can request that incorrect or incomplete data be corrected.
Deletion:
You have the right to have your personal data deleted in the following cases:
Restriction of Processing:
You have the right to request that the processing of your personal data be restricted in the following cases:
